Windows Customer Experiences with Chris Jackson

About Show #615

How do you engineer a customer experience? Richard chats with Chris Jackson about the role of the Windows Customer Experience Engineers - the folks at Microsoft who talk to people using Windows all over the world and advocate inside Microsoft to make those experiences better. A lot of Windows experiences are collected automatically via telemetry in Windows, but there are certain places where that telemetry doesn't work. Chris also digs into Deskop App Assurance, where Microsoft is actually helping to fix compatibility problems with applications on the latest version of Windows - no really!

Chris Jackson is a Principal Architect in the Experience and Devices Group specializing in cybersecurity, application compatibility, and modernizing software assets. He leads enterprise adoption of Windows as a Service, Windows Defender ATP, and Microsoft Edge. He specializes in Windows and browser internals. Jackson is a widely recognized expert in the fields of cybersecurity and application compatibility, assisting in the design of products and creating technical documentation, training, and service offerings used inside and outside of Microsoft based on years of real-world experience with Enterprise customers and Independent Software Vendors. He is the author or co-author of numerous technical papers and articles, and a contributor to TechNet Magazine. He is a featured speaker at major industry conferences around the world, including Microsoft’s Ignite, TechEd, IT Forum, TechReady, and MMS, and created and oversees the Hardcore track at several Microsoft conferences to provide access to unprecedented depth of content. Jackson publishes a popular blog at He joined Microsoft in 2004. Prior to working at Microsoft, Jackson worked as a software developer and technical trainer, specializing in performance optimization of statistical computation. He designed and implemented an award-winning high-performance model of the automotive industry using conjoint analysis, and is the author of the Maritz Stats software from Maritz Research. Prior to beginning his career in technology, Jackson performed as a disc jockey. Jackson graduated from Washington University in St. Louis in 1995. His certifications include MCSD, MCAD, and MCP, and he is a former Microsoft Windows MVP.

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