Modern Service Management with Carroll Moon

About Show #583

What does modern service management look like? Richard talks to ex-Microsoft Carroll Moon about his experiences modernizing service management at Microsoft, and now for his customers at CloudFit. The cloud has made compute and infrastructure effectively unlimited for the right price - how does a great IT group take advantage of this? Carroll talks about applying DevOps principles effectively in the operations space to focus on the applications that cause you the most grief, and where improvements can have the biggest impact. You have to measure to know where to work!


Carroll Moon is the Co-Founder and CTO of CloudFit Software, Inc. CloudFit exists to enable velocity of digital transformations. Today, engineering teams have two options: 1) backstop their automation themselves or 2) struggle to evolve their existing operations team to provide the agility and lightweight, automated-backstop-touch that is required. CloudFit provides a third option: enable velocity for the engineering team with the left hand while integrating with the normal operations team with the right hand. Prior to founding CloudFit Software, Carroll spent almost 18 years at Microsoft. Carroll spent ten years as the Director Service Management for Office 365 where he helped build and run operations for Office 365. Most recently at Microsoft, Carroll spent 3.5 years working with Microsoft’s largest global, enterprise customers to help them evolve their own operations teams to support velocity. That experience helped inspire Carroll to found CloudFit Software. CloudFit Software’s provides an easy-button for customers so that they can focus on business velocity while CloudFit Software focuses on innovating modern operations for them.

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