About Show #726
What does incident response look like during the pandemic? Richard talks to Julie Gunderson of PagerDuty about what it takes to respond to an incident effectively when you can't necessarily be in the same room together. The conversation starts out with the fundamentals of incident response - how to report an incident, how an incident unfolds, what it looks like to resolve an incident and then, most importantly, the post mortem. The pandemic just makes it harder - communication is remote, documentation is essential, trusting your people is critical. We'll get through this!