Incident Response During the Pandemic with Julie Gunderson

About Show #726

What does incident response look like during the pandemic? Richard talks to Julie Gunderson of PagerDuty about what it takes to respond to an incident effectively when you can't necessarily be in the same room together. The conversation starts out with the fundamentals of incident response - how to report an incident, how an incident unfolds, what it looks like to resolve an incident and then, most importantly, the post mortem. The pandemic just makes it harder - communication is remote, documentation is essential, trusting your people is critical. We'll get through this!



Julie Gunderson is a DevOps Advocate at PagerDuty, where she works to further the adoption of DevOps best practices and methodologies. She has been actively involved in the DevOps space for over five years and is passionate about helping individuals, teams and organizations understand how to leverage DevOps and develop amazing cultures. Julie has delivered talks at conferences such as DevOpsDays, Velocity, Agile Conf, OSCON and more, as well as being community moderator at Julie is also a founding member and co-organizer of DevOpsDays Boise. In her off time Julie can be found either traipsing through the mountains in Idaho, or making circuit boards into wearable art.

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