Future of Integrated Communication with Bob Serr

About Show #890

Integrated communication is everywhere! While at Build in Seattle, Richard talked with Bob Serr, the VP of Azure Communication Services (ACS) at Microsoft. Bob discusses how ACS provides tooling to integrate voice, text, and video into any application through Azure. This leads to a broader conversation about the power of deeper communication, especially for difficult discussions like tech support. Can adding video make it easier to diagnose a problem? And what is the role of the new large language model technologies coming from OpenAI in providing automated communications? There are a lot of possibilities available today!


Recorded May 25, 2023


Bob Serr is the vice president of engineering for Azure Communication Services. He leads the Intelligent Communications and Collaborations Cloud (IC3) Developer Platform that powers Microsoft Teams and empowers developers to build communications workflos into their products.

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